What sort of referral programs does your house cleaner have?
It’s Saturday and we’re almost to the end of Reader’s Digest’s “13 Things Your Housecleaner Won’t Tell You.” Have I mentioned before that this all was featured on Good Morning America? Just checking! Let’s talk about number 12; “Recommend us to your friends. We may give you $25 to $50 off a cleaning for each referral if you ask.”
There is no “may? about it! At Total Cleaning Plus, we have a very good referral program. Each client that refers us to a friend, family member or co-worker gets savings off their cleaning service. The cleaning credit we award our clients depends on the type of client we receive.
A onetime cleaning referral will earn you a $20 cleaning credit at the completion of the cleaning. Any referral for a recurring (weekly, bi-weekly, monthly) service earns credit based on the following scale:
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First referral is a $25 service credit at the completion of the second month of cleaning.
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Second referral is a $50 service credit at the completion of the second month of cleaning.
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Third referral is a free month of cleaning at the completion of the second month of cleaning.
I would absolutely suggest that you call our office to remind us of a cleaning referral credit. Sometimes the people you refer may not mention you when they call us. If they don’t tell us that you referred them, we won’t be able to credit your account. I want to make sure you are given credit where credit is due. There is nothing better than word of mouth business. It means we have done a great job!
Honestly, I can’t imagine a company not giving a cleaning credit to a customer who has referred a friend, family member or co-worker. It’s important to take the time to recognize those people who are helping you grow your business, and nobody is more important than your loyal customers!
That’s it for number 12. Tomorrow I’ll go over the final item on Reader’s Digest’s list: “If you don’t have a lot of cash, ask me to come for just one hour. I can do just the bathrooms and the kitchen or only the areas the guests will see.” If you have any questions call Total Cleaning Plus to get all your answers.
