ABOUT YOUR EXPERIENCED CLEANING PROFESSIONALS IN Western Massachusetts
Founded in 1997, Total Cleaning Plus quickly built a reputation as one of Western Massachusetts leading providers of residential and commercial cleaning solutions. Our continuous pursuit for perfection has resulted in consistent growth each year.
After having our year end managers meeting in 2006, we unveiled an exciting new approach to business, which will provide both our clients and employees with a top- notch experience with Total Cleaning Plus. We are very excited to provide new opportunities to our clients and our employees as a result of these changes.
Total Cleaning Plus is proud to say we are without question one of the top paying cleaning employers in the area. Our experience has shown that with higher wages comes an increased level of responsibility when it comes to getting the job done. As a result of this change, we have been able to drastically cut down on employee turnover, which is the largest problem affecting cleaning companies across the country. Also, with this change we have been able to increase our level of customer satisfaction. It certainly goes a long way when you have employees who develop a rapport with clients, resulting in top quality cleaning.
Total Cleaning Plus’ vision is to become the leading provider of cleaning services and products to homes and offices in Western Massachusetts. We strive to build life long relationships with our clients resulting in a better quality of life. We will be an employer of choice, fostering a culture that values dedication, respect and continuous improvement.
Our Mission Statement
In order to realize our Vision, our Mission must be to exceed the expectations of our customers and employees. We will accomplish this by committing to our core values and by achieving the highest levels of customer satisfaction, with extraordinary emphasis on the creation of value. We will achieve all of our goals and visions by believing and executing the core values that guide Total Cleaning Plus.
Total Cleaning Plus Core Values
- We are convinced that the key to creating a truly great organization is an intense focus on the values that guide its people’s actions. If we don’t seem to be living up to these values, call us on it, because it means were not doing our job.
- We respect the individual, and believe that individuals who are treated with respect and given responsibility respond by giving their best.
- We require complete honesty and integrity in everything we do
- We make commitments with care, and then live up to them. In all things, we do what we say we are going to do.
- Work is an important part of life, and it should be fun. Being a good businessperson does not mean being stuffy and boring.
- We love to compete, and we believe that competition brings out the best in us.
- We are frugal. We guard and conserve the company’s resources with the same vigilance that we would use to guard and conserve our own personal resources
- We insist on giving our best effort in everything we undertake. Furthermore, we see a huge difference between “good mistakes” (best effort, bad result) and “bad mistakes” (sloppiness or lack of effort).
- Clarity in understanding our vision, mission, goals, core values and what we expect from each other is critical to our success
- We are believers in the golden rule. In all our dealings we will strive to be friendly and courteous, as well as fair and compassionate.
- We feel a sense of urgency on all matters related to our customers and employees.
- We own problems and we are always responsive.
- We are customer and employee driven.
- We take responsibility.
If you are looking for information about our residential and commercial cleaning services in Western Massachusetts then please call 413-247-5111 or
complete our online request form.